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FAQs

Frequently asked questions

Here are some common questions about our company. If you can't find an anwser to your question don't hesitate to contact us via Conatct Us page.

Our company specialises in UK -> Kenya & Tanzania freigh shipping via Air & Sea. Offering a fast, safe and cost effective mode of freight shipment.

We ship to Nairobi, Mombasa & Malindi in Kenya and Dar E Salaam & Zanzibar in Tanzania.

We are based in the strategical city of Milton Keynes, UK which is a major hub connecting London and the Midlands with excellent road & transport links to London, Heathrow, Luton, Bedford, Buckingham, Aylesbury, Oxford, Cambridge, Northampton, Coventry & Birmingham all being within 2 hours making our base accesible & convenient. You can drop your cargo off at our office in Milton Keynes, you can also courier it cheaply to us or we can collect it from you at a reasonable price.

We have 3 offices in Kenya, In Nairobi, Mombasa & Malindi to pick your parcels from. Please see This Page for more details.

We ship regularly, via Air once a week and via sea once a month. Special arrangements can be made for urgent express services if required for a fee.

You Shop We Drop is a service where customers in Kenya or Tanzania can shop online while at home in Africa making it very easy to get your goods forwarded onto you. Shop from well known top brand retailers in the UK & ship your parcel to our UK address (See below for more)

Once we receive your parcel, we re-package it and ship it onwards to you fast by Air. When it arrives at your destination, we will notify you to pick it up from one of our offices in Nairobi, Mombasa or Malindi. Please see This Page for more details and for our full UK address to ship your parcel to. Never miss on a good deal or something you desire from the UK with this service. We take care of customs and duties for you so there is no hassle.

By Air, it will take 5 business days. Dispatched EVERY FRIDAY and goods typically can be collected in Nairobi, Mombasa or Malindi the following Wednesday or at the latest Thursday following departure. By Sea, it will take 6 weeks from the departure date. In all cases we will notify you once the shipment has arrived. We also have a tracking code so you can follow the progress via our website.

Please fill-out the form on our Get A Quote page and provide sufficient details so we can get back to you with an accurate quote.

Please pack your parcels with care either in carton boxes, suitcases, bags or plastic barrels to ensure they are safe during transit. Make sure you have maximized all the space inside, you should also pay more attention to fragile items.

Upon arrival we will alert our clients via text messages. We also have a Tracking Code which you can use to track via our website. See below.

Yes, we have a Tracking Code which you can use to track via our website. Please use our Track Order page making sure that you inut your tracking code exactly as given because it is case sensitive. Example: MKH2026/00003

The Client must not tender prohibited goods including, but notlimited to: hazardous materials, perishable items, currency, explosives, controlled substances, or any items restricted by UK or destination-country law.

Our Terms & Conditions are found on the Terms & Conditions Page.